Q1: I have an error code. How do I know what it means?
Q2: Do you repair panels?
Q3: How can I cause the backlight to turn off automatically?
Q4: What methods can I use to upload and download data to the Monitouch?
Q5: Can you change the background color of the screen that you are editing?
Q6: How do I display the memory allocated to individual parts on screen?
Q7: How can I copy and paste in macro edit?
Q8: Is it possible to use a font other than the standard Windows fonts for graphic characters?
Q9: What is the difference between a Matrix and an Analog Touch Switch?
Q10: How can I change all previously set memory at one time?
Q11: How can I neatly arrange parts and characters?
Q12: How do I make switch movement free (without snapping to a grid)?
Q13: How do I copy the screen?
Q14: How can I view the memory that is being used?
Q15: How can I customize the function switches?
Q16: I set a global macro to run, but it only ran once. Why?
Q17: My keypad does not work with my Data Block. Why?
Q18: I have several items stacked on top of each other. Is there an easy way to select one of them?
Q19: How can I set the panel so that it will automatically try to re-establish communication to the PLC after it is lost?

Q1: I have an error code. How do I know what it means?

• Click here to see our online error code list.
• Click here to download our pdf error code list.

Q2: Do you repair panels?

• We do repair panels. Click here for our return and repair policy. Please note that with some repairs it may be more cost effective to replace the unit.

Q3: How can I cause the backlight to turn off automatically?

1. Click on System Setting – Unit Setting
2. Click on the Backlight tab.  There are several options

• Always ON: The backlight is always on.
• Auto 1:
• Backlight OFF conditions:
  • Bit 11 of the Read Area "n+1"is reset
  • All touch switches are off.
  • The screen display remains unchanged.
  • Backlight time has elapsed
• Backlight ON conditions:
• Bit 11 of the Read Area "n+1"is reset.
• The screen is pressed
• Auto 2:
  • Backlight OFF conditions:
    • Bit 11 of the Read Area "n+1"is reset.
    • All touch switches are off.
    • Backlight time has elapsed.
  • Backlight ON conditions:
    • Bit 11 of the Read Area "n+1" is reset.
    • The screen is pressed
• Auto 3:
  • Backlight OFF conditions:
    • Bit 11 of the Read Area "n+1" is reset.
    • All touch switches are off.
    • Backlight time has elapsed.
  • Backlight ON conditions:
    • Bit 11 of the Read Area "n+1"is reset.
    • The screen is pressed.
    • The screen is changed.
    • An overlap is turned on/off.
    • The multi-overlap is changed
• Manual:
  • Backlight ON/OFF conditions:
    • The leading/falling edge of bit 11 of the Read Area "n+1"”.
    • Pressing the System + F5 function switch. 
      • Note that this will not work if bit 11 is set
• Manual 2:
  • Same as Manual.  The difference is the way the backlight comes on.  When in Manual or Auto 1/2/3 modes, touching the screen will activate the backlight.  The switches on the screen will not become active until 500ms after the backlight comes on.  In Manual 2 mode the switches are active even while the backlight is off.

Q4: What methods can I use to upload and download data to the Monitouch?

• There are 4 basic methods to connect to the Monitouch (depending on the model)
1. Serial. You can use our V6-CP cable to transfer data on all models.
2. Ethernet. You can use a cross-over cable directly or connect through a hub with a standard patch cable for our Ethernet capable panels.
3. CF Card. You can transfer data using a Compact Flash card on our supported models
4. USB. You can transfer data with a standard USB cable on our V706 and V715 models.

Q5: Can you change the background color of the screen that you are editing?

• Click on Edit – Screen Setting and change to the desired color. You can also set  the background to a bitmap or JPEG on the Wallpaper tab.

Q6: How do I display the memory allocated to individual parts on screen?

• Click on Display – Display Environment and check the Memory check box.  To make the change for the entire project click on Display – Change all Display Environment and click the Memory check box.

Q7: How can I copy and paste in macro edit?

• When you click on the number portion of each line number rather than the command input portion of macro edit, the cut and copy icons become active.
• Click on the copy icon (or CTRL – C).  Then, click on the line that you wish to paste and click on the paste icon (or CTRL – V).
• It is possible to select multiple lines by clicking on a line number, and then holding down the SHIFT key while clicking on a different line number.

Q8: Is it possible to use a font other than the standard Windows fonts for graphic characters?

• It is not possible to display a different font.  However, it is possible to import a Windows font as a pattern in the Item – Pattern Edit menu.

Q9: What is the difference between a Matrix and an Analog Touch Switch?

• A Matrix Touch switch has a grid of mechanical contacts arrayed on a layer of glass. When the screen is pressed, the closest mechanical contact is actived, resulting in a "press". The touch area is limited by the number of mechanical contacts and the size of the grid. It has the capability of allowing more than one "press" at a time.
• An Analog Resistive Touch screen consists of a transparent flexible membrane and a transparent static layer. When the screen is touched, the layers make contact, resulting in an analog value. This value is used to compute the location of the touch. There is no limit to the size of the touch area when designing objects for graphic use. If the screen is pressed in more than one location at a time the analog value is the average, or midpoint, of the locations.

Q9: How can I change all previously set memory at one time?

• Click on Tool – Change All Memory].
• Specify the start and end addresses of the memory that you want to change, and the start address of the new memory, then click Change.

Q11: How can I neatly arrange parts and characters?

• Click Edit – Align and choose the option that you want (right, left, top, bottom,etc).

Q12: How do I make switch movement free (without snapping to a grid)?

• Click on Display – Display Environment, then click the Grid tab
• Uncheck [Place switches on switch grids].
• If this is checked, the switch will move according to the switch grid regardless of which grid you set. 

Q13: How do I copy the screen?

• Click on Display – Screen List.
• Click on the screen that you wish to copy, and drag it to the screen where it will be pasted.  The screen can be pasted by releasing the mouse button.
• It is also possible to copy by clicking on the screen that you wish to copy and then clicking on the copy icon (or CTRL – C).  Then, click on the screen where it will be pasted, and click on the paste icon (or CTRL – V).

Q14: How can I view the memory that is being used?

• Click on Tool – Memory Address Use.
• In the Memory Address Use dialog, specify the range of the memory that you wish to view and click OK. 
• The memory being used is marked by an "*".
• If you double-click on the "*" mark, the screen being used and setting details are displayed.

Q15: How can I customize the function switches?

• To customize the function switches for a specific screen, click on Edit – Local Function Switch Setting while the screen is open.  Here you can specify the actions for each function switch
• To customize the function switches for the entire project, click on System Setting – Function Switch Setting.  Here you can customize the actions for the project.  The specific screen settings take priority over these settings.

Q16: I set a global macro to run, but it only ran once.  Why?

• The General macro only runs when the panel first starts.  To have a macro run at set intervals, use the Event Timer Macro.  Click System Settings – Macro Settings.  Then click the EventTimerMacro tab.  You can run up to 8 macros. Set the timer interval (0 means every scan) and the macro number to run.

Q17: My keypad does not work with my Data Block.  Why?

• Click on the Entry Mode Icon in the Part auxiliary toolbar (usually on the bottom left of the screen).  Then click on the Detail Icon on the Entry Mode parts toolbar (on the top of the screen).  This brings up the dialog box for the properties of the Entry Mode.  Change the Type to Block.  Also, make sure that the division numbers match.

Q18: I have several items stacked on top of each other.  Is there an easy way to select one of them?

• Click on Display – Item List.  This window will show all of the items on the current screen in a list with their coordinates and memory values.  Double clicking on an item here will bring up the properties dialog box.
  

Q19: How can I set the panel so that it will automatically try to re-establish communication to the PLC after it is lost?

• Click on System Setting – Comm Parameter.  Click on the Detail tab.
• Under the Comm. Err. Handling there are 2 options:
• Stop: The panel will stop communications when there is a disruption until the operator re-initializes manually.
• Continuous: The panel will automatically re-initialize communications.